Common sense for the art of leading!

Month: January 2020

Getting from “me” to “we”

People are the most precious resource inside any company…duh!  They are the most wonderfully dynamic, creative, adaptable partners for accomplishing literally anything.  We can surmise people are most productive when they’ve been given the chance to grow & progress.  In that spirit, one of the topics that comes up often in conversations is the transition from individual contributor to serving others.  In some careers, it happens pretty fast & our awareness can be the key to getting off on the right track.  Whether you’ve just become a supervisor or lead a division, your everyday focus begins & ends with others.  Why does this transition surprise us?  What can make it easier?

I’m an expert!

How come the journey to learning everything we can about what we were hired to do doesn’t make the transition to lead easier?  Shouldn’t our “street credibility” be enough to get people to follow us?  If it were as simple as being the expert where we work in (whatever field) to make a successful transition, we’d have awesome leaders everywhere.  Fact is, it’s not easy.  Moving from individual contributor to getting things done with & through others takes intention.  Our degree of insecurity can be our downfall.

Self-Control vs. Self-Discipline

Marshall Goldsmith says in “Triggers“, “We are professionals at what we do, amateurs at what we want to become.”  The self-discipline we used to become great at anything is essential to creating desirable behaviors necessary for any life achievement.  Conversely, we can get in our own way when our self-control allows for undesirable actions.  We’re all probably good at one of these.  Maybe you have great self-control & avoid damaging behaviors but lack self-discipline to attain desired goals.  Or the reverse may be true. If you’re blind to these just ask those you work with, they already know & can help you focus on balance.  Awareness is the key as we look inward to move forward.  We can’t be all things to all people but we can be the best version of ourselves.  Or as Tom Rath says; “You can’t be anything you want to be but you can be a whole lot more of who you already are.”

Situational Leadership

Hersey & Blanchard state in their leadership theory leaders should develop a hyper-awareness of their followers.  The varying degrees of their readiness to accept coaching/mentorship changes constantly.  Recognition & acceptance of this endears them to their leaders.  Leaders should be adaptable to match followers acceptance level for the situation at hand.  Our flexibility to say & do the right things others need remains the key to displaying the authentic courage to care compassionately.  Peter Drucker states “…our mission in life should be to make a positive difference not to prove how smart or right we are.”  When any of us simply maintains a compliant facade around a leader we don’t respect it depletes us.  Coping in a “be safe” environment destroys effectiveness.  We can & we must strive for a “feel safe” culture so communication can build understanding & trust can rule.

Either you’re in or you’re in the way!

While we might try to motivate others we often fall short.  It’s my belief that if someone isn’t intrinsically motivated to put their effort toward any endeavor there’s little anyone else can do to change that.  Leaders will probably become drained quickly when attempting to change someone’s mind that’s not ready.  This often leads to the negative alternative of “pushing” to improve rather than the more positive “agricultural” growth mindset.  If instead leaders create an environment where everyone’s “stories” are enabled, a healthy learning culture emerges.  Listen, learn then lead!

Parenting

There are so many parallels to leadership in all aspects of parenting. We want to provide better opportunities for our kids than we had.  We help them develop a good foundation for right/wrong.  We help them know themselves so they can discover talents naturally & pursue their passions.  The biggest thing being a parent helps with is the alignment of say & do.  You can’t say one thing and do another around your kids, they’ll catch your inconsistency fast!  If we’re leading & value being on time we certainly can’t be late anywhere.  It’s the same with adults, our behaviors show them alignment of our values is true & not just what we say.  Figuring out your platform for leadership begins by identifying your values/beliefs & acting on them with authenticity.

“To be everywhere is to be nowhere.”  -Seneca

The secret to focused concentration is elimination.  We need others to accomplish amazing things for the world.  Coach the people, fix processes & let go the let them go!

Peter Drucker “Half the leaders I have met don’t need to learn what to do.  They need to learn what to stop.”

Find your “happiness” level

Climbing the ladder seems like the way to go.  But when we get where we think we ought to be is the ladder leaned up against the right place?  Getting that seemingly glorious title, position or responsibility rarely matches the vision we had for it.  If our motives are mis-aligned it can end up in authority by position & people will do what you say because they have to.  They’ll work for your money.  If your motives are true they give you their blood, sweat & tears by bringing their whole selves to work everyday.  Find your right seat on the bus & stay true to your values, your strengths will help you determine where you should sit to serve others in any enterprise.

Leaders say “We” not “I”

When we find ourselves at the crossroad of getting away from personal contributions & focusing on supporting others our language has more weight.  Patrick Lenioni sums it up this way…”It’s my hope that we won’t talk about servant leadership in the future because there won’t be any other kind!”

“God will not have his work made manifest by cowards.”

-Ralph Waldo Emerson

At the end of life, we won’t be measured by our accumulation, we’ll be celebrated by what we did for others.  You’ll never see a U-Haul behind a hearse!  If you love what you do, give it away, gift it to others, they’ll follow you for it & become leaders themselves…which has always been the point!

All the best,

Karl

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Your Leadership & Culture

These days we don’t have to look far for articles on how to positively affect workplace culture. The founder of Southwest Airlines, Herb Kelleher, was once asked by an employee if they could serve sandwiches on their flights. He responded by asking if that would help them become THE low-cost airlines in the industry? It didn’t so they don’t! Every great leader believes their leadership can make a difference in their organization & helps keep everyone focused on their vision of what that looks like. The bottom line is…Does YOUR leadership have a positive impact on organizational culture?

First, we need to bring awareness to the influence you can have. In his Ted Talk, Drew Dudley asks how many of us aren’t comfortable calling ourselves leaders? Why not? He says we’ve made leadership into something maybe someday we’ll deserve but every day we do amazing things that make us leaders. It’s possible these impactful moments can change someone’s life & we won’t even be aware of them. In contrast, bad drivers aren’t aware of the negative impact they’re having on those around them. It’s not that they have some sort of moral defect it’s just they don’t have the awareness of it in those moments.

We have to allow ourselves to embrace these powerful & influential moments. Drew also adds that we are willing to celebrate birthdays where all we have to do is not die for 365 days but we don’t allow ourselves to celebrate all the good we do. So, how do we get focused on the massive potential our leadership can have?

Global Influence!

Jordan B. Peterson gives us the global leadership formula. If our life expectancy is about 30,000 days or 80 years we are likely to have the opportunity to know about 1,000 people. If those 1,000 people each know 1,000 people then we’re up to 1,000,000. If those 1,000,000 people each know 1,000 people then we’re up to 1,000,000,000! There are only about 7.5 Billion people on the planet so in just 3 steps our influence can have a massive reach. The ripple effect either supports a healthy culture or detracts from it, like the bad driver. Here are some thoughts on how we can connect our leadership influence to a positive culture.

What’s rewarded is repeated

We have perfectly organized to create the behavior we are experiencing. What are the systems & processes we have in place that are driving these behaviors? This goes deeper than what gets measured gets accomplished; it deals with removing negative barriers to performance & connecting with the intrinsic social drivers for success. It’s also supported by our recognition/evaluation programs & how we manage them. Do they encourage a growth mindset through effective coaching or a fixed mindset focused on continuity? Leadership is doing the right things, management is doing things right so the key is to reward the right things. A great example of this is Chick-fil-A. Do they have better people? Of course not, they have access to the same employees any other company has. It’s their chosen culture that supports the environment of the people in it. They are clear about their values, realize them through their actions & we feel it each time we interact with any member of their team. They know unequivocally you can’t grow good grass without good soil!

Follow out of Curiosity!

Colin Powell says he learned everything he knows about leadership from a crusty old sergeant while he was in infantry school as a lieutenant. This is my go-to example & is worth repeating for sure! He was asked in an interview at the White House many years after that experience “how do you define key characteristics of effective leadership that allow you to be an advocate for good?” Before they could even finish the question he quickly answers “trust”! He continues to explain the sergeant tells him that he’ll know he’s a good leader when people follow him if only out of curiosity. He says it’s the best definition he’s ever heard because what it says is that they trust him. They’ll follow you up the steepest mountain & around the darkest corner because they know you’ll get them through it together. Regardless of the situation, the trust you earn will carry you through it. The environment you create around you matters & matters a lot!

We know people tend to leave bad leadership, not companies. It’s the “death by 1,000 papercuts” syndrome. Again, these bosses (probably) don’t have some moral defect they just don’t have awareness of how their actions are affecting others. You have the right to “feel” safe at work, safe enough to bring your whole self every day! If you find yourself coping just to “be” safe it’s time to figure out why. Leader might be your title but your leadership is defined by your behaviors!

Gripes go up!

Another great tool that can positively affect the culture, especially on teams, is the concept of complaints going up. There’s a great scene in the movie “Saving Private Ryan” that’s a great example of this. The squad is trecking through the countryside & one of the members begins to complain about their mission. He states that he doesn’t understand why they are all risking their lives to save one guy. This doesn’t rattle Tom Hanks character & this makes the other guys wonder if he agrees with the mission or not. Another member says he has thoughts on their situation & Tom Hanks character encourages him to continue with his thoughts. By hearing the member out Tom Hanks character is asked about his opinions on their situation. He responds by saying he doesn’t gripe to them he complains to his superiors & up it goes.

No matter the organization structure, people have different responsibilities & need to have communication channels open. Everyone has their own meaning they bring to work. Gripes soften as they go up but in a positive culture, it’s everyone’s responsibility to communicate how things are going. Package your thoughts with a solution, present it tactfully & keep moving forward!

A high percentage of companies suffer the same fate…they go out of business. Your ability to create winning teams, design systems & processes for manageable growth & create a learning environment are all keys to your success. Successful leaders know you can’t manage a team into battle you must lead them. The goal is to inspire a positive culture & nurture a culture of leadership!

All the best, Karl

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